Interactive Voice Response | Cost-Effective Communication with Customers

IVR Delivers Cost-Effective Communication with Customers

A shopper wants to find your store nearby or ask a common question about your products or services. Or, you want to survey your customers about their experiences while visiting one of your locations. All of these scenarios require two-way communication between you and the consumer, yet the manpower to accomplish this can be expensive and daunting. SmartReply has the answer. We have an in-house Interactive Voice Response (IVR) development team and system, we can automate any kind of customer management and communication process.

With SmartReply IVR, Your Customers Can:

Opt-in to receive communications from you. Through a dedicated toll-free phone line, your customers can tell you when, how and how often they prefer to receive your messages.
Opt-out of communication. Customers can opt-out with ease, without any looking feel of intimidation.
Find the closest store nearby. Whether you have 25 or 1200 stores, your customer can get directions to the nearest location by phone, or receive directions via a text message.
Get more inforatmion instantly. Customers can hear store hours or important store news.
Respond to surveys, contests or giveaways as part of your store’s promotional efforts